All articles tagged with #ventra app
The Ventra app continues to experience issues despite Metra's confidence in a fix, with ongoing conflicts reported on Monday. Customers have been unable to purchase passes and tickets for CTA, Metra, and Pace services, prompting Metra to advise riders on pending charges and alternative contact options. Additionally, Metra recently implemented a new fare structure.
Metra riders continue to face difficulties purchasing tickets through the Ventra app due to ongoing software glitches, despite the agency's efforts to resolve the issues. The app, which had been down for three days before being restored, crashed again on Monday, causing disruptions for commuters. Metra is working with the app vendor to address the problems, and in the meantime, riders can show their frozen phone screens to conductors as proof of payment.
Metra's Ventra app, which crashed last week, is now back up and running for riders, but the real test will be during Monday's morning commute. The app experienced glitches on Thursday, the first day of Metra's new fare structure, likely due to a spike in users. Metra recommends purchasing tickets in advance and storing them on the app. The new fee structure aims to simplify pricing and attract new riders, with changes including the replacement of the 10-ride ticket with a day pass five-pack available only on the Ventra app.
The Ventra app for purchasing Metra tickets in Chicago is currently down, coinciding with the implementation of Metra's new fare structure, causing inconvenience for commuters on Thursday morning. Metra has notified conductors to allow passengers to ride until the issue is resolved, and updates can be found on metra.com.