"Persistent Ventra App Glitches Frustrate Metra Riders"

Metra riders continue to face difficulties purchasing tickets through the Ventra app due to ongoing software glitches, despite the agency's efforts to resolve the issues. The app, which had been down for three days before being restored, crashed again on Monday, causing disruptions for commuters. Metra is working with the app vendor to address the problems, and in the meantime, riders can show their frozen phone screens to conductors as proof of payment.