
American Airlines CEO Vows Overhaul After Loyalty Program Backlash and Exec Firing
American Airlines CEO Robert Isom has promised an overhaul following the firing of Chief Commercial Officer Vasu Raja, but the airline will largely stay its current course, focusing on cost-efficiency and reliability rather than significantly enhancing the customer experience. Despite some updates like faster Wi-Fi and new business class amenities, the airline's high costs and conservative spending approach remain central to its strategy.





