Duke Energy Addresses Confusion Over Energy Conservation Texts Amidst Power Concerns
Duke Energy sent out an unexpected text message to customers advising them to reduce energy use during peak times, causing confusion and concern among recipients. The message was part of an educational campaign related to cold temperatures, not due to any reliability issues. The company apologized for the confusion and plans to review the wording for future communications. This follows a previous incident in December 2022 where a substation attack left thousands without power.