Synology Revives Third-Party HDD Support and Launches DSM 7.3 with AI and Security Enhancements
Synology reversed its policy banning third-party HDDs after significant customer backlash and declining sales, highlighting a disconnect between leadership and customer needs. The move was seen as a short-sighted profit-driven decision that damaged trust and could threaten the company's long-term viability, especially as customers shift towards custom solutions and alternative brands. The incident underscores the importance of understanding customer values and maintaining support for open hardware compatibility.
