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Payment Errors

All articles tagged with #payment errors

Student Loan Borrowers Face Nightmare as Payments Resume Under Biden's Botched Plan

Originally Published 2 years ago — by Yahoo Finance

Many borrowers, including a 31-year-old with $44,000 in student debt, are experiencing payment errors and enrollment issues with the new income-driven repayment (IDR) plan introduced by the Biden administration. At least 420,000 borrowers have had their payment calculations miscalculated by loan servicers, causing frustration and confusion. The errors primarily affect those who tried to enroll in the Saving on a Valuable Education (SAVE) plan, which was touted as a more affordable option. The U.S. Department of Education is working to rectify the problems and has placed affected borrowers in forbearance until the payment amounts are corrected. The Biden administration has encouraged borrowers to enroll in the SAVE plan, but the rollout has been plagued with issues, leaving borrowers struggling to navigate the repayment process.

Navigating the Challenges of Student Loan Repayments: Insights and Advice

Originally Published 2 years ago — by CNBC

Featured image for Navigating the Challenges of Student Loan Repayments: Insights and Advice
Source: CNBC

As the Biden administration resumes student loan payments for millions of Americans, borrowers are facing a challenging environment with incorrect bills, long wait times, and confusion. The Student Loan Servicing Alliance acknowledges the difficulties and divergent call hold times. Recent government announcements, including debt cancellation, have added to borrower confusion about eligibility and relief timing. Other issues arise from changes in servicers and incorrect calculations under a new income-driven payment plan. The Supreme Court's ruling on Biden's debt cancellation plan warned of ongoing confusion and higher default rates. The transition to the new SAVE payment plan has led to billing errors, with borrowers receiving incorrect bills. Miscommunication between servicers and data integrity issues from the Department of Education have also contributed to the problems. Consumer advocates warn that these issues erode borrowers' trust in the lending system and can strain their finances.