"Delta Air Lines Revamps Passenger Boarding Process"
Delta Air Lines will change its boarding process to numbered zones starting May 1, aiming to make the process less stressful and more streamlined for both customers and agents. The numbered zones will be printed on boarding passes, providing more clarity and a more intuitive experience, especially for infrequent travelers and international customers. CEO Ed Bastian emphasized the importance of simplicity in the boarding process, stating that it is the fastest way to get people moving through the plane.