T-Mobile's Influence Spurs Controversial Sales Tactics at Metro Stores
T-Mobile is under scrutiny for pressuring its Metro by T-Mobile store representatives to meet sales metrics by engaging in "slamming" practices, where customers are coerced into buying unwanted accessories and features. This pressure stems from a system that prioritizes sales goals over customer satisfaction, leading to unethical and potentially illegal sales tactics. Critics argue that T-Mobile needs to reform its compensation and sales strategies to regain customer trust and return to its "UnCarrier" roots.
