"Small Businesses Suffer Significant Revenue Losses Due to Square Outage"
Originally Published 2 years ago — by NBC News
Small businesses using Square, a financial services platform, experienced chaos and lost revenue due to an outage that affected sales processing, employee clock-ins, and money withdrawals. Users estimate losses ranging from $2,000 to $10,000, with some customers leaving without purchasing due to the inability to accept card payments. Square's offline mode partially worked for some businesses, but offline transactions were missing for others. Users expressed frustration at the lack of communication from Square and are seeking compensation and an apology. Some businesses are considering switching to alternative payment processors.