"Airbnb's Controversial Policy: Ex-Offenders Fight Back, Calling it 'Antihuman'"
Airbnb users with criminal records are speaking out against the company's background check policy, which has resulted in account suspensions and bans. Airbnb uses Inflection Risk Solutions to conduct background checks on guests, but users argue that the checks are unfair and fail to consider mitigating factors. Some users, including a councilwoman and an assistant professor, have had their bans lifted after public outcry, but others are still fighting for reinstatement. Airbnb acknowledges that background checks are not perfect and offers an appeals process, but users are calling for a more personalized and nuanced approach.