"Spectrum Implements Reforms in Response to Central Texas Neighborhood Concerns"
Spectrum crews working on fiber optic lines in Central Texas neighborhoods have caused property damage and disruptions to essential services, leading to complaints from homeowners. Issues include ruptured gas and sewage lines, broken sprinkler systems, and lack of communication and permission for access to private property. Homeowner's associations have expressed frustration with Spectrum's limited communication and the impact on residents' essential services and employment. Spectrum has made leadership changes within its contractors and is working to resolve customer issues, while local authorities are discussing possible ordinance updates to address utility work-related concerns.
