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Guest Responsibility

All articles tagged with #guest responsibility

business2 years ago

Airbnb host's nightmare: Pregnant woman left homeless and in debt after guests cause $300K in damages

A San Francisco Airbnb host is facing nearly $300,000 in damages after guests clogged and broke a toilet, causing extensive flooding and destruction to her home. The host, who is expecting her first child, had to move out of her house six months ago and is still waiting for repairs. Despite Airbnb's advertised coverage policy for hosts, she was offered only $31,000 in compensation, far less than the estimated losses. The host advises potential hosts to thoroughly research and obtain additional insurance coverage to protect against such catastrophic situations. Airbnb claims to have offered support but the host disputes their statement, saying that the third-party investigator never reviewed the damage.