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Guest Relations

All articles tagged with #guest relations

theme-parks2 years ago

"Disney World's Lightning Lane and Park Hopping Updates Ease Guest Visits"

Despite the return of all-day park hopping at Walt Disney World, some guests are still facing issues with Lightning Lane attraction reservations, as they are restricted to the previous 2 p.m. rule. This means that guests who park hop earlier in the day are unable to reserve a Lightning Lane return time for their subsequent parks until 2 p.m. Despite assurances from Guest Relations, the restriction persists, and affected guests are advised to seek assistance from the Guest Experience Team Cast Members.