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Geek Squad

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technology1 year ago

Best Buy and iFixit End Samsung Repair Programs Over Commitment Issues

Best Buy has abruptly ended its repair program for Samsung Galaxy devices amid scrutiny of Samsung's repair practices. This move follows iFixit ending its partnership with Samsung and a leaked contract revealing questionable requirements for repair shops. Best Buy's website no longer lists Samsung repairs, and both companies are in discussions on how to support customers moving forward. Best Buy will still repair Samsung devices under its Geek Squad insurance, and Samsung continues to partner with uBreakiFix for official repairs.

via 9to5Google|
#best-buy#geek-squad#repairs
business1 year ago

"Best Buy and iFixit End Samsung Repair Programs Over Commitment Issues"

Best Buy is shutting down its Samsung authorized service provider program, which allowed certain stores to repair Samsung phones with genuine parts. This move follows recent issues with Samsung's repair shop contracts and a failed renegotiation with iFixit. Now, Samsung repairs at Best Buy will be limited to phones bought at the store and covered by Geek Squad insurance. The change reduces repair options for Samsung owners, as UBreakiFix locations become the primary authorized service providers.

via The Verge|
#best-buy#business#geek-squad
business1 year ago

"Massive Layoffs Rock Best Buy's Geek Squad"

Best Buy's Geek Squad experienced sudden and massive layoffs, with employees being told to work from home and await a call to learn if they were still employed. The layoffs were reportedly due to financial constraints, and some employees expressed relief at the opportunity to pursue better job opportunities. Best Buy CEO Corie Barry had previously hinted at further layoffs as the company shifts its focus to AI, and Geek Squad members have faced frequent layoffs in recent years.

via PCMag|
#ai#best-buy#business
business-technology1 year ago

"Geek Squad Agents Fear Mass Layoffs Due to AI Displacement"

Best Buy has reportedly laid off a significant number of Geek Squad employees, with workers receiving emails about a 'work from home' event and subsequent calls informing them of their employment status. The lack of official clarity has caused panic among employees, with some expressing devastation at the sudden notice. The company's restructuring plans involve integrating AI and implementing a new business strategy, potentially leading to the displacement of human workers. Despite the company's goals for better financial results, the layoffs paint a painful picture of dedicated employees being cast aside for quick cost savings.

via Tom's Hardware|
#ai#best-buy#business-technology
business1 year ago

"Geek Squad Agents Face Mass Layoffs at Best Buy"

Best Buy's Geek Squad agents have been hit by mass layoffs, with employees taking to Reddit to share their experiences. Some longtime agents, who had dedicated decades to the company, were reportedly affected. The layoffs come after a previous round of mass layoffs at Best Buy last spring, and CEO Corie Barry has indicated that more layoffs are expected as the company shifts its focus towards AI and other areas.

via Engadget|
#best-buy#business#geek-squad