Delta Agent Offers $1300 Cash Incentive for Passengers to Volunteer for Later Flights
A Delta Air Lines gate agent at New York JFK airport begged passengers on an overbooked flight to take $1,300 in cash and volunteer for a later flight. The agent worked his way up from an initial offer of $800 and eventually found three volunteers. Unlike other airlines that often provide compensation in the form of airline scrip, Delta actually provides cash. Delta has a history of offering generous compensation to passengers when they make mistakes and sell too many tickets, taking responsibility for the cost and making it worthwhile for passengers to take a later flight.