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Firmware Issue

All articles tagged with #firmware issue

Data Loss Lawsuit Targets Western Digital's SanDisk and My Passport SSDs

Originally Published 2 years ago — by The Register

Western Digital is facing a lawsuit filed by a California resident who claims that the solid-state drive (SSD) he purchased from the company was defective and failed due to an undisclosed flaw. The lawsuit seeks to represent a class of customers who have experienced similar device failures or data loss, potentially numbering in the tens or hundreds of thousands. The complaint alleges that Western Digital's SanDisk and My Passport SSDs have a firmware issue that causes them to disconnect or become unreadable, resulting in data loss and rendering the drives useless. Despite firmware updates, the lawsuit claims that the underlying defect persists. Western Digital has not yet responded to the lawsuit.

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Massive Data Loss: 3TB Gone from SanDisk Extreme SSD

Originally Published 2 years ago — by The Verge

Users are reporting data loss on SanDisk Extreme Pro, Extreme Portable, Extreme Pro Portable, and WD MyPassport SSD drives, even after a firmware fix was issued by SanDisk. The drives have a "firmware issue" causing them to unexpectedly disconnect from computers. Western Digital, the parent company of SanDisk, has not acknowledged the possibility of massive data loss and has not offered free data recovery services to affected customers. Despite the reported issues, the drives are still being sold, and positive reviews on platforms like Amazon may be influenced by astroturfing. The Verge has sent a list of questions to Western Digital seeking an explanation.

technology technology data-loss firmware-issue sandisk ssd technology western-digital