Hawaiian Airlines Faces Customer Outrage After Latest Meltdown.
Hawaiian Airlines experienced a meltdown due to computer issues caused by a third-party vendor, DRFortress, resulting in flight cancellations and delays. The airline had a virtual ground stop in effect for at least three hours, and flights were diverted. Hawaiian Airlines apologized for the inconvenience and stated that there was no relationship between this incident and the previous reservation system upgrade issues. The incident highlights the airline's reliance on third-party vendors and the need for redundancy to prevent the loss of customer goodwill.