Tag

Digital Kiosks

All articles tagged with #digital kiosks

technology1 year ago•2 min saved

"Beware: Digital Kiosks Harvesting Your Phone's Data"

Digital kiosks in the Boston area made by Soofa are collecting data from nearby phones without people's knowledge, using the information for marketing and tracking engagement. Concerns have been raised about privacy and data protection, prompting the ACLU to push for legislation. Soofa claims to only collect MAC addresses and not share data with third parties, but some local officials question the value of the kiosks and their impact on public space.

via NBC Boston|

#data-collection #digital-kiosks #massachusetts

business2 years ago•2 min saved

Self-checkout tipping causes customer dissatisfaction.

Customers are expressing frustration with the rise of digital, self-checkout kiosks that prompt them to tip at cafes, sports stadiums, and airports. Many are confused about where the money is going and whether the prompt is necessary, highlighting a phenomenon known as "tipping fatigue." While some customers are willing to add the extra fees, others feel emotionally blackmailed. Tipping has become a controversial point of debate in the US, with landlords and even Apple store employees fighting for the introduction of a tipping system. However, customers continue to tip, with total tips received by full-service and quick-service restaurants up in the fourth quarter of 2022 compared to the same period in 2021.

via Business Insider|

#business #customer-experience #digital-kiosks