Former Twitter Safety Chief Reveals Secrets of Catching Online Predators
Del Harvey, the former head of Twitter's trust and safety team, has broken her silence after two years and revealed the challenges and complexities of content moderation on the platform. Harvey discusses her decision-making process and the immense pressure she faced in making difficult choices that could have life-or-death consequences. She also reflects on the evolution of Twitter's trust and safety efforts, from managing spam to handling geopolitical conflicts and the rise of online harassment. Harvey criticizes the lack of resources and tools available for effective content moderation and expresses her bafflement at the decision to downsize the trust and safety team. Despite leaving Twitter, Harvey continues to monitor the platform and remains engaged in community-building activities offline.