Tesla's Troubling Trend: Defective Parts and Unfair Repairs
A Reuters investigation reveals that Tesla knowingly installed faulty parts in its electric vehicles (EVs) and charged customers for repairs, blaming them for vehicle abuse and prior damage. Customers experienced suspension failures and other issues, even in brand-new cars. Tesla refused to cover repairs under warranty, leading some owners to pay out of pocket. Former service managers and technicians in Norway claimed they were instructed to push repair costs onto customers to cut warranty expenses. The motive behind these tactics was to save money, as Tesla's repair business had lost $263 million in the fourth quarter of 2018.
