Delta Reverses SkyMiles Changes Following Backlash
Delta Air Lines will make modifications to its SkyMiles frequent flier program after facing backlash from customers over changes announced earlier this month. The changes would have made it harder for frequent fliers to benefit from the loyalty program by increasing the spending requirements for elite status. Delta's CEO, Ed Bastian, acknowledged the negative feedback and stated that the company is listening and assessing the situation. Details of the modifications will be announced in the coming weeks.