FTC Alleges Deceptive Marketing and Data Deletion by H&R Block
The Federal Trade Commission has accused H&R Block of deceiving customers by pushing them to use more expensive products than necessary and making it inconvenient for them to switch. The agency claims that while customers upgrading to more expensive products had their data transferred seamlessly, those wanting to downgrade had to contact customer service and start over. H&R Block has defended itself, stating that it offers fair and transparent pricing and allows consumers to downgrade to a less-expensive DIY product while ensuring accurate tax returns.