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Costly

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business2 years ago

"Retailers Embrace 'Keep It' Returns to Cut Costs and Boost Profits"

Some retailers are advising customers to keep unwanted goods instead of returning them for a refund due to the high costs associated with processing and reselling returned merchandise. These retailers, including Amazon, Wayfair, and Chewy.com, offer "keep-it" policies for items that are not worth collecting, with some companies considering items priced up to $20 eligible for this policy. The expenses of accepting returns can sometimes exceed the resale value of the item, making it more cost-effective for retailers to refund the customer without collecting the goods. Retailers use sophisticated algorithms to determine if customers are acting in good faith and to prevent fraud.