The episode discusses how Chase has made the Sapphire Reserve card more expensive, coupon-dependent, and complex, along with updates on American Express offers, new card features, and other credit card news.
Some retailers are advising customers to keep unwanted goods instead of returning them for a refund due to the high costs associated with processing and reselling returned merchandise. These retailers, including Amazon, Wayfair, and Chewy.com, offer "keep-it" policies for items that are not worth collecting, with some companies considering items priced up to $20 eligible for this policy. The expenses of accepting returns can sometimes exceed the resale value of the item, making it more cost-effective for retailers to refund the customer without collecting the goods. Retailers use sophisticated algorithms to determine if customers are acting in good faith and to prevent fraud.