Starbucks' new nugget ice causing customer division.
Starbucks is introducing nugget ice pellets in some stores this year, replacing their current non-uniform, thin ice cubes. The change is significant as 75% of the chain's beverage sales were from cold drinks. Nugget ice is a softer, easier-to-chew type of ice, and is used by Sonic Drive-In, Chick-fil-A, Which Wich, and others. While some customers are worried that the nugget ice would dilute in coffee drinks, Starbucks said most customers who have tried their beverages with the nugget ice pellets are fans.