Tech and Corporate Controversies: From Data Breaches to AI Backtracks
Coinbase experienced its largest security breach, costing up to $400 million, after hackers bribed overseas customer support agents, mainly from a BPO in India, to steal customer data. The stolen information was used for social engineering scams to impersonate Coinbase employees and steal crypto funds, with a loose network of young hackers, called 'the Comm,' believed to be behind the attack. The incident highlights vulnerabilities in outsourcing and the risks posed by motivated, often teenage, hackers seeking attention or mischief.