"AI Company Founded by Bret Taylor Streamlines Customer Tasks with Automated Solutions"
Former Salesforce co-CEO Bret Taylor and former Google employee Clay Bavor have launched a new conversational AI company called Sierra, which aims to go beyond traditional customer service bots by taking actions on behalf of the customer, connecting to enterprise systems, and solving issues like hallucinations. The company has already attracted big consumer brands like SiriusXM, Sonos, and WeightWatchers to use its platform, and it faces competition from other startups like Forethought and Ada in the AI customer service space.