A Florida man’s experience with a faulty certified pre-owned Chevy highlights issues with warranty coverage, dealership communication, and repair delays, raising questions about the true value of CPO programs and consumer protections.
The rising cost of new cars has led many buyers to explore pre-owned options, with certified pre-owned (CPO) car sales seeing a 21.5% increase in January 2023 over the preceding year. Some automakers have expanded their CPO programs to include older models and offer extended financing options. CPO cars go through a rigorous inspection process, ensuring no identifiable problems lurk beneath the vehicle's exterior, and finance companies offer lower interest rates and longer-term loan options compared to other pre-owned vehicles. However, Cox Automotive predicts a decline in CPO sales in 2023 due to a limited availability of CPO units.