"Jane Wurwand's Insight: Prioritizing High-Touch Over High-Tech in Business"
Originally Published 2 years ago — by BBC.com
Jane Wurwand, founder of Dermalogica, discusses her journey from starting a skincare training program to building a multimillion-dollar empire, emphasizing the importance of human skills in the service industry. She highlights her self-funded approach, independence, and the significance of skill-based training, while also addressing the impact of technology on the industry. Wurwand's success has led her to support small businesses and advocate for the enduring value of human connection in the face of technological advancements.