Tag

Airlineaccountability

All articles tagged with #airlineaccountability

travel-and-incidents2 years ago

Florida Teen's Solo Flight to Cleveland Goes Awry, Lands in Puerto Rico Instead

A 16-year-old Florida teen, Logan Lose, on his first solo flight, was supposed to fly from Tampa to Cleveland on Frontier Airlines but ended up in Puerto Rico due to a boarding error. The gate for his intended flight was the same as for a flight to San Juan, and without his ticket being properly scanned, he boarded the wrong plane. Frontier Airlines confirmed the mistake and flew him back to Tampa, later accommodating him on a flight to Cleveland. The family was offered a $200 voucher but is seeking greater accountability from the airline.

news2 years ago

"Frontier Airlines Mistakenly Sends Unaccompanied Minor to Puerto Rico Instead of Cleveland"

A 16-year-old boy, Logan Lose, flying unaccompanied on Frontier Airlines from Tampa to Cleveland to visit his mother for Christmas was mistakenly flown to Puerto Rico due to a boarding error. The gate agent failed to scan his boarding pass, which would have prevented him from boarding the wrong flight. After landing in Puerto Rico and contacting his family in distress, Frontier acknowledged the mistake and flew him back to Tampa, then to Cleveland the next day. The airline offered a $200 travel voucher and an apology, but the boy's father is seeking greater accountability from the airline, which does not have a program for escorting unaccompanied minors.