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Accidental Calls

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technology2 years ago•1 min saved

The Increasing Problem of Accidental 911 Calls: Causes and Solutions

911 centers in Michigan are experiencing a rise in accidental calls, including open lines and children playing with phones. The Calhoun County Consolidated Dispatch Authority has seen a 24% increase in accidental calls this week compared to last year. To address the issue, the dispatch authority is surveying anyone who made an accidental 911 call since May 1 to find a common denominator and work with technology developers to rectify the issue. Dispatchers urge those who mistakenly dial 911 to stay on the line and explain what happened to avoid wasting resources and time.

via WOODTV.com|

#911-calls #accidental-calls #dispatchers

technology2 years ago

Rising accidental 911 calls prompt dispatch authority to seek public input.

The number of accidental 911 calls has increased, causing dispatch authorities to seek feedback from the public on how to reduce these calls. The rise in accidental calls is attributed to the increasing use of smartphones and smartwatches, which can easily trigger emergency calls. Dispatch authorities are exploring solutions such as implementing a call-back system and improving technology to better identify accidental calls.

via KATU|

#911 #accidental-calls #dispatch