Google Drive Desktop App Loses Months of User Files

Google is investigating reports from Google Drive for desktop app users who claim that their personal files have disappeared from the cloud service. The issue seems to be a sync problem affecting a limited subset of users using Google Drive desktop versions 84.0.0.0 through 84.0.4.0. Google's support team has been assisting affected users with data recovery attempts, but so far, no solution has been found. Users are advised not to disconnect their accounts or delete/move the app data folder, and it is recommended to create a backup copy of the app folder as a precaution.