CFPB Sues Comerica Bank for Failing Federal Benefits Users

The Consumer Financial Protection Bureau (CFPB) has filed a lawsuit against Comerica Bank, alleging the bank mishandled the administration of the Direct Express prepaid debit card program, which provides federal benefits to Social Security recipients and others. The CFPB claims Comerica terminated millions of customer service calls, improperly charged ATM fees, and mishandled fraud complaints, actions that allegedly prioritized profits over the needs of vulnerable beneficiaries. Comerica disputes the allegations, asserting it operated under federal oversight and has cooperated with the CFPB's investigation.