Transatlantic Bike Tracking: How One Man Found His Lost Bike

Gray Barnett, a 16-year-old cyclist and US national time trial champion, flew his bike from Lyon to Brussels and then back to the US, but his bike didn't make it. Despite contacting both airlines involved, United and Brussels Airlines, they were unhelpful in locating the bag. Gray's father, Luke Barnett, took matters into his own hands and reached out to the airport, Brussels Airport, where a customer care agent named Ella went above and beyond to locate the bag and ensure its safe return. The use of an Apple AirTag helped pinpoint the bag's location. The experience highlighted the lack of assistance from the airlines and the importance of polite persistence and baggage tracking devices.