Microsoft's AI-driven layoffs spark concerns about the future of tech jobs

Microsoft has saved $500 million in call center costs through AI but has also laid off 9,000 employees, raising concerns about AI's impact on jobs. The company promotes AI for social good and productivity, yet industry experts warn of significant job displacement, especially in white-collar roles, with calls for better regulation and upskilling initiatives. The future of work is likely to involve a mix of AI augmentation and replacement, emphasizing the need for societal adaptation.