Southwest Airlines' 'Customer of Size' Policy Goes Viral on TikTok

1 min read
Source: CNN
Southwest Airlines' 'Customer of Size' Policy Goes Viral on TikTok
Photo: CNN
TL;DR Summary

Southwest Airlines' "customer of size" policy, which allows passengers to purchase additional seats and receive a refund after travel, is gaining attention on TikTok and in the media. The policy, in place for over 30 years, aims to accommodate passengers who don't fit comfortably in narrow airline seats. Plus-size travel expert Jae'lynn Chaney has started a petition calling for a federal mandate requiring all airlines to have comprehensive customer-of-size policies. While some airlines have similar policies, Chaney wants to see more inclusivity and transparency across the industry.

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