Criticism Mounts for NYS Thruway Service Areas: Travelers and State Leaders Speak Out

The New York State Thruway Authority's ongoing project to modernize rest stop stations along the NYS Thruway has received mixed reviews from travelers and state leaders. While some travelers appreciate the improved quality of food service and amenities, others have criticized the crowded and understaffed service areas, citing long wait times and inadequate facilities. New York State Assemblyman Harry Bronson acknowledges the need for improvement and highlights the importance of efficient service at these rest stops. The $450 million project, which aims to rebuild 27 service areas, is expected to be completed by 2025.