Verizon outage traced to a buggy 5G SA core update, not a cyberattack

TL;DR Summary
Verizon’s nearly 10-hour outage knocked out voice, text, and data across broad areas; the carrier has given few specifics, but market analyst Roger Entner of Recon Analytics believes a buggy early-morning update to the 5G Standalone core likely caused a cascading failure, with VNF dependencies potentially desynced. Some users also reported temporary 5G SA disablement in certain areas. Verizon apologized and offered a $20 credit, as the company faces leadership changes and competition from AT&T and T-Mobile.
- Verizon is tight-lipped about outage cause, but the embarrassing reason has been figured out PhoneArena
- Verizon to issue $20 credits to customers affected by cell service outage NBC News
- No doctor’s appointments or Google Maps: Why Verizon’s massive outage was such a big deal CNN
- That Verizon $20 credit text is real, here's how to claim it WLKY
- Verizon’s Hourslong Wireless Outage Tied to Software Update The Wall Street Journal
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