The Rise of Agentic AI: Transforming Customer Experience and Trust
TL;DR Summary
The article discusses the rise of AI agents developed by companies like OpenAI, Google, and Anthropic, highlighting their capabilities, differences from traditional chatbots, potential applications in customer service and automation, and the societal and ethical concerns they raise, including impacts on employment and human interaction.
- Unpacking AI Agents WIRED
- The future of customer experience: Embracing agentic AI McKinsey & Company
- How AI agents and agentic AI differ from each other cio.com
- Agentic AI Takes Over Gartner's SRM Summit Dark Reading
- Agentic AI Needs to Solve for Trust Before Conquering B2B PYMNTS.com
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