ServiceNow Bets Big on Autonomous AI Agents for Enterprise
TL;DR Summary
ServiceNow's Zurich Release marks the platform's full entry into Agentic AI, enabling AI agents to autonomously plan, decide, and execute enterprise tasks across ITSM, ITOM, ITAM, HRSD, and CRM. With AI Control Tower and Now Assist boosting productivity, the solution is rapidly expanding in large enterprises, with 40% of customers already activating AI Agent features and a 60%+ share among large organizations. The article also notes rising demand for ServiceNow AI specialists and promotes Digital Edify's 2026 AI Agents training program.
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