"2024 Retail Predictions: Insights from Industry Leaders"

Retail industry executives predict that in five years, stores will become smaller, more experiential, and omni-channel, with a focus on personalized customer experiences and last-mile fulfillment. Technology such as AI and automation will play a significant role in transforming retail, enabling predictive analytics, conversational commerce, and personalized product recommendations. The majority of shopping is expected to occur in stores, with a blurring of digital and physical experiences, and inclusive sizing is predicted to become a standard. Executives also foresee a shift towards lifestyle brands and the importance of human connection in customer service.