Mastering Modern Phone Etiquette: The Dos and Don'ts of Calling, Texting, and Voicemails

Etiquette expert Jacqueline Whitmore advises opting for a text message in casual or personal situations, as voicemails are often ignored and time-consuming. However, voicemails are still relevant in professional settings, and it's important to state your name, callback number, and reason for calling. When texting, always ask the recipient's preferred method of communication and avoid using it for long, complex discussions or sensitive information. Consider the time of day when texting to avoid being intrusive. Video voicemails can add a personal touch but should be used with close acquaintances or for expressive messages. It's acceptable to let calls go to voicemail when engaged in important tasks. Maintain others' privacy by avoiding speakerphone use in public places and ask permission before initiating a FaceTime call. When in doubt, ask the receiver how they prefer to be contacted to avoid frustration or confusion.