"Air Canada Held Liable for Chatbot's Deceptive Practices"

Air Canada lost a court case after its chatbot provided a customer with incorrect information about bereavement fare policies, leading to a refund dispute. The airline argued that the chatbot was a separate legal entity and should be held responsible for its actions, but the court disagreed, ruling that Air Canada is responsible for all information on its website, regardless of whether it comes from a chatbot or a static page. This decision could have implications for other companies using AI-powered customer service agents.