The Backlash Against Self-Checkout: Dollar General and Walmart Face Boycotts

Dollar General is reversing its self-checkout strategy, removing self-checkout stations from its stores and reassigning workers to the front of the stores to improve sales and reduce merchandise losses. Other retailers, such as Booths, Walmart, and ShopRite, have also removed or scaled back self-checkout options due to higher shrink rates and customer complaints. Some retailers, like Target and Costco, are making adjustments to their self-checkout policies to address these issues.