IATA Chief Criticizes Schiphol and Boosts Profit Outlook for Airlines.
IATA Director General Willie Walsh criticized industry stakeholders, including OEMs, airports, air traffic management providers, and oil suppliers, for failing to deliver or hiking fees. He specifically called out Schiphol Airport for continuing to raise charges despite operational disasters and South African airports and air traffic control for demanding significant hikes. Walsh also criticized governments for not acting globally on industry standards and regulations. Despite the challenges, a recent IATA survey showed that 96% of passengers were satisfied with their last trip and 77% said air travel was good value for money.