"Delta's App and Website Fail to Deliver: Travelers Struggle to Access Flight Information"
Hundreds of Delta Air Lines customers experienced issues with the company's app and website, with 66% reporting problems with the app and 20% reporting issues with the website. Delta confirmed that the issues have been resolved and there was no impact on airport or flying operations. The airline attributed the problems to a technology vendor issue. Delta has seen a surge in Elite travelers since Covid, leading to long lines for lounges. Earlier this month, Delta faced backlash for changes to its loyalty program, which focused on credit card spending instead of flight rewards. Reports of app and website issues have dropped, and Delta is expected to modify its loyalty program in response to customer complaints.
