NYC Subway Station Agents Step Out of Booths to Assist Riders
New York City subway station agents, who were once known as token clerks, are leaving their booths after 20 years since the subway stopped taking tokens. The roughly 2,300 clerks will now provide customer service by walking around stations to help riders navigate the transit system and assist with OMNY, the fully digital tap-and-go payment screens that are replacing the yellow-and-blue MetroCard. The station agents will also assist older riders and people with disabilities and report any problems at stations such as litter and broken signs.