Delta CEO Acknowledges Mistakes in SkyMiles Changes and Social Media Response
Originally Published 2 years ago — by CNN
Delta Air Lines CEO Ed Bastian acknowledged that the airline "probably went too far" with recent changes to its SkyMiles program and lounge access policy. Bastian stated that modifications will be made in response to feedback from frequent flyers, with details to be announced in the coming weeks. The changes, which include increased spending requirements for earning elite status, were implemented to manage demand for premium products and services. However, Bastian admitted that the airline may have moved too fast and wanted to avoid annual changes and additional fees. The modifications will take effect in 2025.