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Self Serve Soda Machines

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business2 years ago•1 min saved

McDonald's Ditches Self-Serve Soda Machines in U.S. Locations

McDonald's plans to eliminate self-serve soda machines, or "beverage stations," at its U.S. locations by 2032 in order to provide consistent customer and worker experiences across all ordering points. The impact on drink refills and international locations is unclear. Some customers have already noticed the removal of self-serve soda machines, expressing concerns about longer wait times and the inability to create unique beverage combinations. McDonald's has been implementing various changes, such as automated restaurants and revamped menu items, and reported a significant increase in digital sales for the second quarter of 2023.

via CBS News|

#beverage-stations #business #customer-experience

business2 years ago•1 min saved

McDonald's Ditches Self-Serve Soda Machines

McDonald's plans to eliminate self-serve soda machines at its US restaurants by 2032, as consumer behavior has shifted towards drive-thru and delivery services, reducing the need for dining rooms. The company aims to create a consistent experience for customers and crew across its chain, which now sees 40% of its total sales from digital orders. McDonald's is also exploring smaller or no dining rooms in its future restaurant designs and has teased a new small-format location called "CosMc's." Other chains like Chipotle, Taco Bell, and Starbucks are also experimenting with redesigning their establishments.

via CNN|

#business #digital-sales #dining-rooms