"Google's 'Hold for Me' Feature Now Available to All Search Users, Eliminating Wait Times"
Google is testing a new feature called "Talk to a Live Representative" that allows its software to call a business on behalf of non-Pixel phone users, navigate through phone trees, wait on hold, and notify when a human representative is available. This feature, available as a Search Labs experimental feature, is accessible across all phones and offers proactive calling for customer support. Users can request a call for supported businesses, select the reason for the call, and receive SMS updates on its progress.