NY AG Sues SiriusXM for Intentionally Making Subscription Cancellations Difficult
New York Attorney General Letitia James has filed a lawsuit against SiriusXM, accusing the satellite radio and streaming service of intentionally making it difficult for customers to cancel their subscriptions. The investigation found that subscribers were forced to endure lengthy interactions with agents trained to avoid accepting cancellation requests. SiriusXM disputes the claims, stating that many plans can be canceled online with a simple click. The lawsuit seeks financial penalties and compensation for customers' time spent during the cancellation process.
